Privacy Policy

This privacy policy ("Policy") explains how Fiz Casino collects, uses, discloses, and protects your personal information when you use our online casino services (the "Services"). By using the Services, you agree to be bound by this Policy.

What Information Do We Collect?

We collect various types of information from you, including:

1. Personal details: name, address, and date of birth.
2. Login and account data: username, password (hashed), login history.
3. Payment information: bank account details, credit card numbers (hashed).
4. Gaming activity: game play logs, bets, wins, losses.
5. Location-based data: United Kingdom, city, language.

How Do We Collect Information?

We collect information directly from you through:

1. Registration form when creating an account.
2. Login process to access your account.
3. Payment methods and processing companies for transactions.
4. Gaming activity logs generated by our systems.
5. Cookies stored on your device (see below).

Cookies and Similar Technologies

We use cookies, pixel tags, and other similar technologies to collect information about your interactions with the Services. These technologies help us remember you between visits, track your preferences, and tailor content.

Some common types of cookies used by us include:

1. Strictly necessary: required for website functionality.
2. Analytical: helps us understand usage patterns.
3. Performance enhancement: optimizes user experience.
4. Targeting advertising (third-party): tailored ads based on interests.

How Do We Use Your Information?

We use your information to provide the Services, including:

1. Authentication and account management.
2. Personalization of content and services.
3. Processing payments and transactions.
4. Analyzing gaming activity for game optimization.
5. Complying with regulatory requirements.

Who Has Access to Your Data?

Access to your data is limited to authorized Fiz Casino employees, contractors, or suppliers who need it for performing their tasks.

We share information with third-party companies that provide:

1. Payment processing services.
2. Gaming software and content providers (e.g., Rival, Betsoft).
3. Marketing and advertising partners.
4. Regulatory bodies as required by law or regulation.

Your Rights

As a user of the Services, you have the right to control your personal data. You can:

1. Access and update information through our website's account settings.
2. Opt-out from promotional communications.
3. Request deletion of sensitive information (e.g., payment details).
4. Contact us via postal mail for any concerns or requests.

Security Measures

We maintain a high level of security to protect your data, including:

1. Data encryption during transmission and storage using HTTPS/SSL/TLS protocols.
2. Regular updates and maintenance of systems and software.
3. Access controls and authentication mechanisms.

Please note that no method can provide 100% protection against unauthorized access or loss of data.

Data Transfer

We may transfer your personal data to countries outside the European Economic Area (EEA) in compliance with applicable laws and regulations.

By accepting this Policy, you confirm that you agree to our collection, use, disclosure, storage, and processing practices as outlined above.